Privacy Policy

1. Scope

This policy applies to visitors, customers, and end users interacting with SVA through our website, contact forms, demos, and production services.

2. Data We Collect

• Account and business details (name, work email, company, role).
• Service usage data (session logs, technical diagnostics, timestamps).
• Content you provide (knowledge-base files, prompts, configuration settings).
• Optional media data for enabled features (avatar assets, voice, camera-derived signals such as face or emotion events).
• Payment and billing metadata from payment providers.

3. How We Use Data

• Deliver and maintain SVA services and customer support.
• Authenticate users and secure sessions.
• Improve reliability, performance, and model quality.
• Provide billing, invoicing, and contract administration.
• Comply with legal obligations and enforce service terms.

4. Data Sharing

We do not sell personal data. We may share limited data with trusted subprocessors that help us operate the service, such as cloud hosting, analytics, support tooling, communications, and payment processing.

5. Data Retention

We retain data only as long as needed for business and legal purposes, including contract performance, security, auditing, and compliance. You may request deletion of eligible data subject to legal obligations.

6. Security

SVA uses technical and organizational safeguards including encryption in transit, role-based access controls, logging, and infrastructure monitoring. No method of transmission or storage is fully risk-free.

7. Cookies and Tracking

We use necessary cookies for core functionality and may use analytics cookies to understand performance and usage trends. You can control cookies through browser settings.

8. International Data Transfers

If data is transferred across borders, we apply appropriate safeguards and contractual protections required by applicable data-protection laws.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of personal data, and to request data portability.

10. Children's Privacy

SVA is not intended for children under 16. We do not knowingly collect personal data from children without required authorization.

11. Policy Updates

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date.

12. Contact

For privacy questions or requests, contact: privacy@supervisionagents.com.